• NCOP Support Training and Mentoring

    Job Locations US-McLean | NL-The Hague
    Posted Date 2 weeks ago(11/6/2018 2:46 PM)
    Job ID
    2018-1103
    # of Openings
    1
    Category
    Other
  • Overview

    Blackwatch International Corporation (Blackwatch), a small business founded in 2010, provides world-wide mission critical services to the Defense, Intelligence and Law Enforcement communities. We’re headquartered in McLean, VA with satellite offices located in Carmichael, CA and O’Fallon, Ill. Additional work locations include: Europe and the Middle East.

    Services:

                Information Technology                        Cyber Security
                Translation and Interpretation                Intelligence
                Telecom                                                 Continuity of Operations Plan (COOP)

    Responsibilities

    At duty Location - the Support, Training and Mentoring Engineer will perform NCOP (NATO Command Operational Picture) duties as follows:

    • Train military staff in operational environment on NATO Functional Systems and in particular NCOP system
    • Mentor military staff in operational environment on NATO Functional Systems and in particular NCOP system,
    • Produce training materials for NCOP (e.g. PowerPoint, student manuals and training dataset) using MS Office Products and functional systems,
    • Carry out in depth system troubleshooting, fault finding and analysis of system malfunctions,
      Support sites, remotely or on­site, to operate, install, monitor and 
      maintain the assigned systems, sub­systems or assets.
    • Monitor system performance and resolve system problems to ensure that systems remain operational and keep the stakeholders appropriately informed on the system status.\
    • Document appropriate actions to enable system administration and troubleshootin
    • Analyze and track deficiencies and change requests to the software baselines in the NCI Agency tracking systems (ITSM, Microsoft TFS and Trac),
    • Perform software testing or other relevant Quality Assurance activities for new baselines
    • Report performed support and test activities through formalized reports and/or informal emails,
    • Produce or review system documentation and technical standard procedures,
    • Provide knowledge transfer to other team members,
    • Perform other duties as may be required in the area of support, training and mentoring

    Qualifications

    • The Support, Training and Mentoring Engineer will hold a university degree at a nationally recognised/certified University in the related discipline (technical subject with substantial Information Technology (IT) or Computer Sciences subjects). A Master of Science Degree is recommended. Exceptionally, the lack of a university degree may be compensated by the demonstration of particular abilities, civilian/military qualifications or experience of interest to NCI Agency Experience Required.
    • The Support, Training and Mentoring Engineer will demonstrate, as a minimum, 24 months (within the last 3 years) relevant experience in a functional system training/mentoring and support post (or software engineering post); with a background in System engineering and demonstrable experience in:
    • Training military staff in operational environment on NATO Functional Systems,
    • Mentoring military staff in operational environment on NATO Functional Systems,
    • Creating and reviewing NATO Functional Systems training materials,
    • System and Web based applications troubleshooting and fault analysis,
    • Service Oriented Architecture and associated tools (e.g. SOAP UI, Fiddler),
    • Creating and reviewing system documentation and status reports,
    • Software testing and other Quality Assurance activities in the software engineering domain.
    • It is also be considered highly desirable that the proposed candidate has: experience in installing and supporting NATO FASes especially NCOP and iGeoSIT (MCCIS, LC2IS, AirC2IS, ICC or NIRIS is secondary).
    • Knowledge on Open Geospatial Consortium (OGC) standards.
    • Experience in Network communications and protocols including TCP/IP and DNS.2 Competencies required
    • Ability to work independently and manage multiple tasks simultaneously.
    • Good interpersonal and communication skills, proactivity and strong sense of team work,
    • Working as part of a software engineering and testing team,
    • Ability to communicate effectively, orally and in writing:
    • Work both oral and written in the post and in the Agency as a whole is conducted in English. o Fluency in English: 3333 (Listening, speaking, reading and writing)
    • Is a certified “NATO CIS Instructor” (ref. NATO course ID 970)

     

    Blackwatch is an Equal Opportunity Employer M/F/D/V.

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